Operations Manager

Location
Farnborough

An exciting opportunity has come up to join Frauscher UK, a small subsidiary of Frauscher Sensor Technology – a global organisation that has been forging new and innovative paths in the global railway industry for over 30 years.

Our mission: To generate more relevant information with less effort!

Based in our office in Farnborough, Frauscher UK offers a diverse and vibrant place to work with an agile, supportive and open culture where our staff are never afraid to bring new ideas. We are passionate about our people and encourage career and personal development and learning.

The Role

The Operations Manager will oversee both the Order Processing and Application Engineering functions. Working closely with the team leaders, the Operations Manager will ensure that the day to day planning scheduling, resourcing and execution are delivered to the highest standard.

The Operations Manager will play a key role in working as part of a wider team, liaising with the wider Engineering team to coordinate delivery and to identify improvements across the department and wider company.

Your main Roles and Responsibilities

  • Oversee and lead the Order Processing and Application Engineering functions
  • Project Manage customer projects to achieve delivery deadlines and high customer service standards
  • Continuously look for opportunities to develop both the teams and the departments
  • Identify and understand process bottlenecks and inconsistencies, and work closely with key stakeholders to develop processes
  • Liaise with Order Processing and Sales in Frauscher HQ to help resolve escalated or high priority issues
  • Oversee process documentation and KPIs for the departments, working closely with the Quality Manager to drive continuous development

Essential Skills / Experience

  • Bachelor Degree or similar experience preferred
  • Strong organisational and project management skills
  • Ability to learn new processes quickly and implement/improve processes
  • Strong attention to detail/accuracy
  • Highly organised and resourceful with good time management skills
  • Strategic planning and execution
  • Budgeting, forecasting and company financials
  • Experience in an engineering environment
  • Good IT Skills and able to learn new IT tools quickly
  • Excellent communication skills
  • Exceptional leadership skills with the ability to motivate and develop teams
  • Confident and proactive with a can-do attitude and a good team player
  • Ability to build relationships both externally and internally
  • Ability to work under pressure
  • Keen to develop with the business

What we offer

  • Competitive salary
  • 8% employer pension
  • 33 days holiday including bank holidays
  • BUPA personal healthcare
  • Discretionary annual bonus (based on company performance)
  • LinkedIn Learning subscription
  • Free Specsavers eye tests
  • Company iPhone
  • Sage Benefits – offering a variety of discounts for shops, holidays and restaurants
  • Employee Assistance programme – including access to an online GP
  • Hybrid home-office blend after initial training, including the tech setup to support great home and in-office work
  • Time for training and personal development each week
  • Bookable workstations included seated and standing desks, quiet work and collaboration spaces
  • Healthy snacks and drinks plus regular work lunches and breakfasts
  • Opportunity to work as part of a social and innovative company
  • Regular social events such as Christmas and summer celebrations and days out
  • Agile and open corporate culture
  • Working with and in an international team
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