Sales Support Executive


An exciting opportunity has come up to join Frauscher UK, a small subsidiary of Frauscher Sensor Technology – a global organisation that has been forging new and innovative paths in the global railway industry for over 30 years.

Our mission: To generate more relevant information with less effort!

Based in our office in Farnborough, Frauscher UK offers a diverse and vibrant place to work with an agile, supportive and open culture where our staff are never afraid to bring new ideas. We are passionate about our people and encourage career and personal development and learning.

The Role

We are keen to recruit an outgoing and confident Sales Support Executive to support the Head of Sales and Key Accounts and to help manage the everyday administrative tasks of the department, as well as assist in the development and account management of new and current customers. The successful applicant will ultimately play a vital and significant role in the growth of Frauscher in the UK and Ireland.

Your main Roles and Responsibilities

  • Help manage and maintain the Frauscher UK & Ireland CRM system
  • Assist in the organising of customer appointments
  • Share Frauscher UK forecast meetings and assist with reporting where necessary
  • Interface with Finance and Engineering departments as required
  • Liaise with Order Processing in both the UK and Frauscher Austria as needed
  • Follow up quotes and update the company CRM system on project progress
  • Check and review customer specific tender portals for new project opportunities
  • Assist in customer marketing strategies
  • Attend customer meetings and events where necessary

Essential Skills / Experience

  • Previous sales / office administration experience is desirable
  • Confident IT skills (i.e. Office 365, Excel, Word, PowerPoint, etc.)
  • Previous experience working with a CRM system would be preferred
  • Experience in working in a fast paced and customer service-related background
  • Ability to learn new processes quickly
  • Strong attention to detail / accuracy
  • Ability to work under pressure
  • Ability to perform with little instruction and be proactive and flexible to meet the needs of the business, as it develops and grows
  • Excellent communicaiton skills
  • Strong and professional telephone manor
  • Well organized and able to prioritise a weekly workload, in line with business priorities
  • Confident and pro-active with a can-do attitude and good team player
  • Ability to build relationships both externally and internally

What we offer

  • Competitive salary
  • 8% employer pension
  • 33 days holiday including bank holidays
  • BUPA personal healthcare
  • Discretionary annual bonus (based on company performance)
  • LinkedIn Learning subscription
  • Free Specsavers eye tests
  • Company iPhone
  • Sage Benefits – offering a variety of discounts for shops, holidays and restaurants
  • Employee Assistance programme – including access to an online GP
  • Hybrid home-office blend after initial training, including the tech setup to support great home and in-office work
  • Time for training and personal development each week
  • Bookable workstations included seated and standing desks, quiet work and collaboration spaces
  • Healthy snacks and drinks plus regular work lunches and breakfasts
  • Opportunity to work as part of a social and innovative company
  • Regular social events such as Christmas and summer celebrations and days out
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